Frequently Asked Questions

Why are your prices higher than other internet store sites?
Ordering your item
Changing / Cancelling / Adding to your order
When and how do I pay?
Shipping methods
Return Policy

Why are your prices higher than the regular internet store sites?
Thalia's World store is attempting to bring an interesting selection of Thalia's items and memorabilia to fans who normally would not know where or how to buy it. We do not have the cheapest prices you could find, but we want you to know that it is not our objective to make a profit on this merchandise. Because we are RESELLERS, and not a retail business, our prices include somebody else's profit, plus sales tax and shipping paid in the US. This is not to mention our additional expenses in packing and shipping the product to you. We try to give you the best deal possible within these limitations, because we want Thalia's products to be available to anyone, anywhere.

What would be the best way to order my item?
Send us an email at filipinas@mindspring.com . Please remember to include your full name and address and item(s) name and number of items you want to order so we can calculate the proper shipping costs for your area.

How do I know my order has been received?
You will receive an email from us detailing your full cost of items ordered plus shipping. You will receive this email within 72 hours of placing your order. Keep this email for future references. Upon receipt of this email, you will have 15 days to send in your payment via any of our payment methods.

Can I change or add something to my order? How do I do that?
Send an email to filipinas@mindspring.com with the subject heading Additional Orders or Changing Orders in order to inform us of the changes you want done. If you are adding to your current order, please specify the exact catalog number of the item you want to add or remove from your list.

What if I want to cancel the order?
You may cancel your order anytime within the 15 days payment period specified for you. Send us an email using the same email you used to make the order . Inform us that you want to cancel your order. No questions will be asked. You are free to place your order again at a later date.

When do I have to pay?
You have 15 days upon receipt of our confirmation email for your payment to be RECEIVED. If you send your payment via postal mail, please notify us in an email that you have sent your payment so we do not mark your payment as late if it misses the 15-day deadline. We will verify your notice with the postmark stamped on the envelope.

What happens if I don't pay within that time?
If we do not receive your payment within 15 days and you do not notify us of any delay in payment, we will automatically cancel your order without any further notification to you.

What payment methods do you accept?
We accept the following for US DOLLARS currency payments. Personal checks (orders are held for 25 days before shipping in order to give the check time to clear.), Western Union Money transfers, Cash (at your own risk sent via registered mail), Cashier's or Manager's checks (hold period of 25 days applies), various international travelers checks such as American Express, Visa, Thomas Cook and Citicorp by Citibank (hold period of 25 days applies), you may also remit directly to our dollar bank account using our accredited list of remittance tie-ups. Please inquire from us if your country is covered by the auto remittance process.

Paying by Traveler's Check:

Make sure that the traveler's check you purchase is in US DOLLAR DENOMINATION. Purchase the corresponding cost of traveler's check for the cd and follow the procedure listed below:
1. Sign the check twice
2. In the Payee portion, indicate the name: Mary Rose Luisa T. Celis
3. Mail the traveler's check via REGISTERED or EMS MAIL to:

Mary Rose Luisa T. Celis
1943 Dagupan Extension
Tondo 1012 Manila
Philippines

(Note: We are not responsible for any checks lost in the mail) Please print out the order confirmation we emailed you and include that with your payment. Orders paid for by traveler's check will not be shipped until 25 days AFTER the check has cleared deposit.

Paying by Cashier's / Manager's/ Personal check:
We accept cashier's / manager's / personal checks in US dollars only and issued by any bank within the Continental U.S., including Hawaii. Make your check payable to Mary Rose Luisa T. Celis then mail it REGISTERED to:

Mary Rose Luisa T. Celis
1943 Dagupan Extension
Tondo 1012 Manila
Philippines

(Note: We are not responsible for any checks lost in the mail) Please print out the order confirmation we emailed you and include that with your payment. Orders paid for by check will not be shipped until 25 days AFTER the check has cleared deposit. We charge $20 on all returned checks in order to cover our bank fees. We refuse to deal with anyone who has issued us a bad check in the past.

Paying by Cash:
Send cash in US DOLLAR currency at your own risk. We will only accept cash payments send via registered mail or Express Mail Service. We do not recommend mailing cash to the Philippines; however, if you must, wrap it in foil or carbon paper or a heavy greeting card. We are not responsible for cash payments lost in the mail.
Mail your payments to:

Mary Rose Luisa T, Celis
1943 Dagupan Extension
Tondo 1012 Manila
Philippines

Paying via Western Union:
Visit Western Union online in order to find an agent nearest your location. Go to the nearest branch and fill out the form using the following information:

RECIEVER: Mary Rose Luisa T. Celis
EXPECTED PAYOUT LOCATION: Manila
FORM OF IDENTIFICATION (If asked) : Philippine driver's license
WHEN ASKED: Specify U.S. DOLLAR PAYOUT

Once you have sent payment, send us an email at filipinas@mindspring.com with the subject heading Western Union Payment and indicate the following in the email:
1. Money Transfer Control Number (MCTN), usually 10 digits long
2. Your name, address and telephone number as stated in the Western Union form.
3. Your order confirmation number so we can mark your order as paid for and prepare it for shipping.

NOTE: If you are not paying Western Union in US dollars, find out the currency exchange rate before you send payment to make sure the amount you are sending will cover the cost of the items ordered. Be sure to specify US DOLLAR PAYOUT.

PayPal or BidPay:
We can accept payment by PayPal or BidPay if available in your country. Ask for instructions and the Seller Name to use at the time of your order

What shipping method will be used?
Postage charges from the Philippines are much lower than they would be from the United States, but we have to warn you that there is widespread corruption, especially during the Holiday Season when the employees openly do their "shopping" from the more enticing packages which pass through their care. Due to these security concerns at the Philippine post office, all your orders will be shipped via registered mail in order to secure your package against pilfering and theft. Holiday season is a peak-mailing season everywhere in the world, so mail delivery may be delayed during this time. For added security, you may opt to have your package insured. Insurance cost will be added to the final cost of the item ordered; we suggest it is worth the small extra expense.

When will my order ship?
Your order ships out within 72 hours of receipt of payment unless you paid by personal check. We will contact you if there will be any delays in shipping.

How do I know the order has shipped?
We will send you an email informing you that the order has shipped and what the postmark is. If applicable, we will supply you with your registration mail number so you can personally follow its status at your local post office.

How long does it take for my order to arrive?
Please allow 1-month maximum shipping time for all international registered orders.

My item is defective, can I return it or get my money back?

If your order is DAMAGED IN SHIPPING, you must have insured the package in order to have any recourse, and in those cases you have to seek reimbursement from the Post Office which delivered it. It will not help to complain to us because we gave up possession and responsibility when the package was mailed.

Not that we don’t believe you, but DEFECTS are something which we are unable to investigate. For the CDs, all CDs are shipped sealed in the original packaging which only the buyer is supposed to open, there is no way for us to confirm any quality issues you may claim later. Therefore, we will not accept returns regardless of defects. The buyer may, however, opt to have us TEST the product AFTER payment has cleared. Tested products are considered NEW so the full price remains applicable.